Due to the hygienic nature of FINO La Mascherina, which relate to personal hygiene and self care, all items are non-returnable nor resalable. We encourage our buyers to carefully review our products before checking out as we cannot offer replacements specially in these difficult times.
Proven that there is a factory defect in your order, FINO Leatherware will replace the products if report has been made within 36 hours upon receipt of your article.
To qualify for an exchange or refund:
- Items must be unused.
- All tags, clips, and packaging must be included
- Clear images must be shown and must be emailed to firstname.lastname@example.org
Items that do not meet these requirements are not eligible.
Please send us a message on email: email@example.com.
- Please include your full name and order number in the email.
- Your order number
- Include the new items you would like to refund or exchange your order for.